Marketplace 2009

Nearly 50 percent of our electricity customers are in Germany, while in the gas business we have more customers in the UK, as well as a sizeable customer base in the Czech Republic. Industrial and corporate customers, which in 2009 accounted for 95.7 billion kWh in electricity sales or 33.8 percent of the total, are our most important segment. Among distributors, we have been able to gain new customers and extend existing supply contracts so that this segment now accounts for 33.2 percent, followed by private and commercial customers at 21 percent. In the gas business, our private and commercial customers are our most important segment, accounting for 37.9 percent of total sales.

Customer Numbers

We expanded our customer base in Germany by 87,000 to 6,863 million during the period under review. Our electricity discounter eprimo had contracts with 626,000 customers at the end of 2009, nearly 50 percent more than in the previous year. In the UK, on the other hand, fierce competition led to a slight fall in customer totals. RWE npower was supplying 4.147 million residential customers and small businesses with electricity at the end of 2009, two percent fewer than at the end of 2008.

Status 04/2010