Technical information

All documents are available in a PDF format. Please use the Acrobat Reader to open and read the documents.

Acrobat Reader

You can play back the recording of the Annual General Meeting with Real Player or Windows Media Player.

Real Player

Windows Media Player

To use the web-based authorisation system, you must make sure your browser supports SSL encryption. If your browser does not support this feature, you can download the latest versions here

Opera

Mozilla/Firefox

Microsoft Internet Explorers

The authorisation system will be opened in a separate window. If this does not happen, please ensure that your browser’s pop-up blocker is configured to allow this access. For details, please consult your browser’s online help.

We have set up a toll-free hotline and e-mail service through which you can ask questions on the web-based authorisation system:

National HotlineT0800 1016146 *
* Starting 26 March 2014. Available daily from 08:00 a.m. to 10:00 p.m.

Service MailE-mail to Service Mail
International HotlineT0049 (0)800 10161460 *
* Starting 26 March 2014. Available daily from 08:00 a.m. to 10:00 p.m.