RWE on the topic of data protection

We are very concerned about the safety of personal data such as name, address, phone number or e-mail. Our web activities are thus governed by the laws on data protection and data security. In the following we will explain just what information we collect if necessary and how we handle this.

Personal data

In principle, the protection of your personal data takes top priority for RWE. This is why we do not collect any personal data through our website without your consent. You alone decide whether you want to give us this data or not, for example during registration, in a survey, etc..
We generally use your personal date to answer your enquiry, process your order or give you access to special information or offers. In the interests of customer relations, it may furthermore be necessary to save and edit your personal data and, e.g., pass it on to our group companies to better deal with your wishes or improve our products and services. We (or third parties on our behalf) may also use this data to inform you of RWE offers which may be useful for your business, or to carry out online surveys through which we can better meet your requirements. Data that is not needed will be deleted immediately.
Naturally, we will also respect your wish not to use your personal data to assist our customer relations - particularly for direct marketing or market research. We will neither sell your personal data to third parties nor distribute this in any other manner.

Non-personal date

When you access our websites, information is occasionally collected automatically (i.e. not through a registration), whereby this information cannot be assigned to a specific person (e.g. Internet browser and operating system used; domain name of the Website from where you arrived; number of visits, average dwell time, pages called up). We and our group companies use this information to determine the attractiveness of our websites and improve their contents.

"Cookies" -information that is automatically stored on your computer

When you visit one of our websites information may be saved on your computer as a "cookie" which is then automatically recognised the next time you visit the site. Cookies, for example, allow us to adapt a website to your interests or to save your password so that you do not have to enter it every time your visit the site. If you do not want us to recognise your computer, please set your Internet browser so that it deletes cookies from your computer hard disk, blocks all cookies or warns you before saving a cookie.

Details to Web analytics

This website uses etracker technology ( to collect visitor behavior data. The data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID and can be used to aggregate a usage profile.. Cookies may be used for this purpose. Cookies are small text files that are stored in the visitor’s local browser cache. Using such cookies it is possible to recognize the visitor’s browser.
The data collected via etracker technology will not be used to determine the personal identity of the website visitor or compiled with personal data pertaining to the user of the pseudonym unless agreed to separately by the person concerned. The collection and storage of data may be refused at any time with respect to subsequent services.


Children should not send personal data to RWE websites without the consent of their parents or guardian. RWE advises all parents and guardians to teach their children how to safely and responsibly handle personal data on the Internet. RWE will at all events not knowingly collect the personal data of children or in any way use this or disclose this to third parties without authorisation.


RWE takes precautions to ensure the safety of your personal data. Your data will be conscientiously protected against loss, destruction, falsification, manipulation and unauthorised access or unauthorised disclosure.

Links to other websites

The RWE websites contain links to other websites. RWE is not responsible for the data protection strategy or the contents of these other websites

Questions and comments

If you have any questions or comments on data protection as practised by RWE (for example the inspection and update of your personal data ) please contact us under the keyword "Data Protection". The further development of the Internet will also affect our data protection strategy. Alterations will be announced in this page in due time.

RWE AG 2003, Essen