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Online access to the electronic authorisation system will be available from 26 March 2014 onwards here.

To use the web-based authorisation system, you must make sure your browser supports SSL encryption. If your browser does not support this feature, you can download the latest versions of Opera, Mozilla/Firefox or Microsoft Internet Explorer.

The authorisation system will be opened in a separate window. If this does not happen, please ensure that your browser’s pop-up blocker is configured to allow this access. For details, please consult your browser’s online help.

We have set up a toll-free hotline and e-mail service through which you can ask questions on the web-based authorisation system:

National Hotline

T 0800 1016146 *
* Starting 26 March 2014. Available daily from 08:00 a.m. to 10:00 p.m.

International Hotline

T 0049 (0)800 10161460 *
* Starting 26 March 2014. Available daily from 08:00 a.m. to 10:00 p.m.

Service Mail

E-mail an Service Mail